Can I change or cancel my order?
We aim to process and ship orders as quickly as possible. As a result, we are rarely able to change or cancel orders. Please email service@rollerrabbit.com with your order number and we will do our best to assist you.
Why is an item(s) missing from my order?
We’re sorry you have not received your complete order. The item(s) may be out of stock or may be shipping from a different location. Please email service@rollerrabbit.com and provide your order number for the best assistance.
Which forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay, Apple Pay and Shopify Pay (plus, Shopify Pay Installments).
Do you charge sales tax?
By law, we are required to collect sales tax on behalf of states that we have reached nexus in, as defined by the applicable state and federal laws. Sales tax will be calculated during checkout and collected based on the shipping address. For international orders, we charge duties and taxes upfront.
Why was there an error processing my order?
If you receive an error message after trying to place your order, please check the following:
Check for typos, misspellings, or extra spaces in your name, address, or zip code.
Make sure your billing name (including middle initial) and address match exactly what is on file with your bank.
Verify that your security code is correct.
If you continue to have issues placing your order, please email service@rollerrabbit.com.
Gifting
Can you gift-wrap my order?
We offer gift note and gift wrap in the cart! We currently offer the option to add a gift message to your order for an additional $3.00. This will be printed on branded stationary. We also offer gift wrap. Items will be wrapped in branded tissue and sticker and will arrive in the gift wrapped box.Do you offer gift cards?
We currently offer e-gift cards on our website. We also sell physical gift cards in stores. You can use both e-gift cards and regular gift cards online and in store.Can I return a gift?
Yes! Visit our returns portal and click the “Returning A Gift” button to get started.